IT System & Support Engineer

• Provide 1st, 2nd and 3rd line support for hardware, software, and network issues.
• Troubleshoot, diagnose, and resolve system issues across multiple platforms (Windows, Azure, Linux, etc.).
• Perform regular system health checks, ensuring optimal performance of servers and network equipment.
• Install, configure, and maintain operating systems, applications, and other system-related software.
• Monitor system performance, network traffic, and storage utilization, and take proactive steps to prevent issues.
• Assist with system upgrades, patches, and migrations.
• Support virtualization platforms and cloud services (e.g. Azure).
• Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems.
• Create and maintain technical documentation, including system configurations, network diagrams, and support procedures.
• Train and assist end-users with system usage and best practices.
• Ensure compliance with security standards and help in the implementation of security measures.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as a System Engineer or in a similar technical support role.
• Strong knowledge of Microsoft 365 & Azure environment.
• Hands-on experience with server hardware, virtualization and cloud technologies (AWS, Azure).
• Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPN, etc.) and system security.
• Familiarity with scripting and automation tools (e.g., PowerShell, Bash).
• Experience with monitoring tools
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong communication skills and the ability to collaborate with technical and non-technical teams.
• Ability to work independently and manage multiple priorities effectively.

- IT certifications such as Microsoft Certified Solutions Architect, ITIL...
- Experience with database management systems (e.g., MySQL, SQL Server).
- Knowledge of backup and disaster recovery solutions.
- Familiarity with DevOps practices and tools (e.g., Jenkins, Docker).